Find answers to common questions about shopping, payments, shipping, order tracking, returns and customer support at Patio Crest.
1. How Can I Place an Order?
Browse our website at https://patiocrest.shop, select the products you wish to purchase and add them to your shopping cart.
Proceed to checkout, enter your delivery and payment information, and complete your purchase.
Once your order has been successfully placed, you will receive an order confirmation email.
2. What Payment Methods Do You Accept?
We accept the secure payment methods displayed during checkout.
All available payment options will be presented before you complete your purchase.
Prices are displayed in Australian Dollars (AUD) unless otherwise stated.
3. How Long Does Delivery Take?
Our estimated delivery timeframe consists of:
-
Order Processing: 1–2 business days.
-
Shipping & Transit: 3–7 business days.
-
Total Estimated Delivery: 4–9 business days.
Business days exclude weekends and public holidays.
Delivery times may vary depending on your location, courier operations and product availability.
4. Do You Deliver Throughout Australia?
We offer delivery to eligible addresses across Australia, including metropolitan and regional locations.
Delivery availability and any applicable shipping charges will be confirmed during checkout.
Some remote locations may require additional delivery time.
5. How Can I Track My Order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Tracking details may take 24–48 hours to become active after dispatch.
If you need assistance locating your tracking information, contact support@patiocrest.shop with your order number.
6. Can I Cancel or Modify My Order?
You may request to cancel or modify an order before it has been dispatched.
Please contact our support team as soon as possible with your order number and the changes you wish to make.
Once an order has entered the shipping process, cancellation or modification may no longer be possible.
For further details, please review our Cancellation Policy.
7. What Is Your Return Policy?
We offer a 30-day change-of-mind return policy from the date of delivery.
To qualify for a change-of-mind return, products must generally be unused, undamaged and returned with their original packaging and accessories.
Customers should contact our support team before returning any items.
Your rights under Australian Consumer Law apply independently of this voluntary return policy.
8. How Long Does It Take to Receive a Refund?
Approved refunds are generally processed within 3–5 business days.
Refunds are issued to the original payment method used during checkout.
Your bank or payment provider may require additional time to make the funds available.
Refunds required under Australian Consumer Law are handled within a reasonable timeframe.
9. What Should I Do If My Order Arrives Damaged or Incorrect?
If your order arrives damaged, defective or different from what you purchased, please contact our support team as soon as possible.
Include your order number, a description of the issue and photographs where available.
We will review your request and arrange an appropriate resolution in accordance with Australian Consumer Law.
10. How Can I Contact Customer Support?
For assistance with products, orders, payments, shipping or returns, please contact us using the details below.
Email: support@patiocrest.shop
Phone: +61 480 043 908
Website: https://patiocrest.shop
Business Address:
4 Macclesfield Road
Monbulk, VIC 3793
Australia
Email is our preferred contact method, allowing us to maintain a clear written record and respond efficiently to customer enquiries.