Shipping policy

At Patio Crest, we aim to provide a reliable, efficient and transparent delivery experience. Our shipping process is designed to ensure that orders are carefully prepared, dispatched and delivered as smoothly as possible.

This policy outlines our order processing procedures, estimated delivery times, tracking information and other important shipping details.

1. Shipping Coverage

Patio Crest offers shipping across Australia, subject to delivery availability and any restrictions associated with specific products or locations.

Orders are shipped to the delivery address provided by the customer during checkout.

2. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

  • Orders are processed Monday to Friday, excluding public holidays.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing includes order verification, preparation and packaging.

Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.

3. Estimated Delivery Times

Our estimated delivery timeframe is 3–7 business days after dispatch.

Shipping Stage Estimated Time
Order Processing 1–2 business days
Shipping & Transit 3–7 business days
Total Estimated Delivery 4–9 business days

Delivery estimates may vary depending on your location, product availability, courier operations and external circumstances.

Remote and regional Australian addresses may experience longer transit times.

4. Shipping Costs

Shipping fees, where applicable, are calculated and displayed during checkout before payment is completed.

Any available free shipping offers or promotional delivery rates will be clearly indicated on our website or at checkout.

5. Order Tracking

Once your order has been dispatched, tracking details will be sent to your registered email address when available.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

Tracking updates may not appear at every stage of transit.

If you have not received your tracking information, please contact support@patiocrest.shop with your order number.

6. Delivery Delays

While we make every effort to meet the estimated delivery timeframes, occasional delays may occur due to circumstances beyond our reasonable control, including:

  • Courier network disruptions

  • Severe weather conditions

  • Public holidays

  • High seasonal order volumes

  • Remote delivery locations

  • Unexpected transport or logistical issues

If your order experiences a significant delay, please contact our support team so we can investigate and provide an update.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure that your delivery address, postcode and contact information are correct.

If you notice an error after placing your order, contact us immediately at support@patiocrest.shop.

We will attempt to update your delivery details before dispatch. However, address changes cannot be guaranteed once an order has entered the shipping process.

Additional shipping charges may apply if a parcel must be redirected or reshipped due to an incorrect address provided by the customer.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier may arrange another delivery attempt or provide collection instructions.

Customers should follow any instructions supplied by the delivery provider.

If an order is returned to the sender because of an incorrect address or repeated unsuccessful delivery attempts, please contact our support team to discuss the available options.

9. Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us.

Our support team will assist in investigating the delivery status with the relevant courier.

Where goods are lost in transit before delivery, we will provide an appropriate resolution in accordance with Australian Consumer Law.

10. Damaged Items During Delivery

If your order arrives damaged, please contact support@patiocrest.shop as soon as possible.

To help us investigate, please provide:

  • Your order number

  • A description of the damage

  • Photographs of the affected product and packaging, where available

We will review the issue and arrange an appropriate remedy in accordance with our Refund & Return Policy and Australian Consumer Law.

11. Multiple Shipments

Orders containing multiple products may occasionally be dispatched in separate parcels.

If this occurs, items may arrive on different dates, and separate tracking details may be provided.

There will be no unexpected additional shipping charges for separate shipments arranged by Patio Crest.

12. Contact Information

If you have any questions regarding your order, shipping status or delivery arrangements, please contact our customer support team.

Patio Crest

Email: support@patiocrest.shop
Phone: +61 480 043 908
Website: https://patiocrest.shop

Business Address:
4 Macclesfield Road
Monbulk, VIC 3793
Australia

We recommend contacting us by email for efficient assistance and a clear written record of your enquiry.