Privacy policy
Patio Crest is committed to protecting the privacy and personal information of our customers and website visitors. We recognise the importance of handling personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a purchase or communicate with us.
Our privacy practices are guided by applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
1. Information We Collect
We may collect personal information when you browse our website, place an order, create an account or contact our customer support team.
This information may include:
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Full name
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Email address
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Telephone number
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Billing and delivery addresses
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Order details and purchase history
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Payment transaction information
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Customer service communications
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IP address, browser type and device information
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Website usage and browsing activity
We collect only the information reasonably necessary to operate our business, process transactions and provide our services.
2. How We Use Your Information
Personal information may be used for the following purposes:
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Processing and fulfilling customer orders.
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Managing payments, refunds and transactions.
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Arranging shipping and delivery.
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Providing customer service and responding to enquiries.
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Sending order confirmations, tracking information and service notifications.
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Improving website functionality and customer experience.
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Detecting and preventing fraudulent transactions.
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Complying with applicable legal and regulatory obligations.
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Sending promotional communications where permitted by law and applicable consent requirements.
We do not sell customer personal information to third parties for their independent marketing purposes.
3. Payment Information
When you make a purchase through patiocrest.shop, your payment information is processed through the payment service providers available at checkout.
Payment providers may collect and process information necessary to authorise and complete transactions.
We do not intentionally store complete payment card numbers or card security codes on our own website systems.
Payment transactions are handled in accordance with the relevant payment provider's security standards and privacy policies.
4. Sharing Personal Information
We may share necessary personal information with trusted third-party service providers who assist with operating our business.
These may include:
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Payment processing providers
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Shipping and courier companies
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Website hosting and technical support providers
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Order management and fulfilment services
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Customer communication platforms
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Analytics and marketing service providers
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Regulatory authorities where disclosure is required by law
Information is shared only where reasonably necessary for legitimate business operations, service delivery or legal compliance.
We take reasonable steps to ensure that service providers handle personal information appropriately.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, understand visitor activity and enhance the shopping experience.
Cookies may be used to:
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Remember shopping cart contents
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Maintain website functionality
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Save customer preferences
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Analyse website traffic
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Measure advertising effectiveness
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Improve website performance
You can manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of our website.
Where required by applicable law, we will obtain consent before using non-essential tracking technologies.
6. Data Security
Patio Crest takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, interference, loss, modification and disclosure.
These measures may include:
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Secure website connections
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Restricted access to customer information
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Reputable payment processing systems
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Appropriate administrative safeguards
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Regular review of website security practices
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
Information may be retained for purposes including:
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Completing transactions and orders
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Maintaining accounting and financial records
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Handling returns, refunds and disputes
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Meeting legal and regulatory obligations
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Preventing fraud and maintaining business security
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, unless retention is required or authorised by law.
8. Accessing and Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.
To submit a request, please contact:
We may need to verify your identity before processing certain requests to protect your personal information.
We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
9. Marketing Communications
Where permitted by law, we may send promotional emails containing information about products, special offers or store updates.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the message or contacting our support team.
Unsubscribing from marketing emails will not prevent you from receiving essential transactional communications relating to your orders.
10. International Data Transfers
Some service providers involved in operating our website, processing payments or managing orders may store or process personal information outside Australia.
Where overseas disclosure occurs, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable Australian privacy requirements.
11. Third-Party Websites
Our website may contain links to external websites or services that are not operated by Patio Crest.
We are not responsible for the privacy practices, security measures or content of third-party websites.
We recommend reviewing the privacy policies of any external websites before providing personal information.
12. Children's Privacy
Our website is intended for general consumers and is not specifically directed towards children under the age of 18.
We do not knowingly collect personal information from children for independent marketing purposes.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact our support team.
13. Privacy Complaints
If you have concerns about how your personal information has been collected, used, stored or disclosed, please contact us using the details below.
We will review your complaint and endeavour to provide a response within a reasonable timeframe.
If you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, legal obligations or privacy practices.
Any updated version will be published on this page.
We encourage customers to review this policy occasionally to remain informed about how their personal information is handled.
15. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Patio Crest
Email: support@patiocrest.shop
Phone: +61 480 043 908
Website: https://patiocrest.shop
Business Address:
4 Macclesfield Road
Monbulk, VIC 3793
Australia
For privacy-related enquiries, we recommend contacting us by email to ensure your request is properly documented and handled efficiently.