Terms of service
Terms of Service
Welcome to Patio Crest. These Terms of Service govern your access to and use of our website, https://patiocrest.shop, including all products, services and features made available through our online store.
By accessing our website or placing an order, you agree to comply with these Terms of Service. Please read them carefully before using our services.
Nothing in these terms excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law (ACL) or other applicable legislation.
1. General Information
This website is operated by Patio Crest, an online retail business based in Australia.
Throughout these Terms of Service, the terms "we", "us" and "our" refer to Patio Crest. The terms "you" and "customer" refer to individuals accessing our website or purchasing our products.
Business Information:
Store Name: Patio Crest
Website: https://patiocrest.shop
Email: support@patiocrest.shop
Phone: +61 480 043 908
Business Address:
4 Macclesfield Road
Monbulk, VIC 3793
Australia
2. Eligibility and Website Use
By using our website, you agree to:
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Provide accurate and complete information when placing an order.
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Use our website only for lawful purposes.
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Avoid activities that may disrupt or interfere with website functionality.
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Refrain from attempting unauthorised access to our systems or customer information.
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Comply with all applicable laws and regulations.
We reserve the right to restrict access to our website where reasonably necessary to prevent fraudulent, unlawful or harmful activity.
3. Products and Availability
We aim to provide accurate descriptions, images, specifications and pricing information for all products listed on our website.
However, product colours and appearance may vary slightly depending on screen settings and display devices.
All products are subject to availability.
We reserve the right to update product information, discontinue products or modify our product range without prior notice.
If an ordered product becomes unavailable, we will contact you to discuss suitable alternatives or arrange a refund where appropriate.
Our obligations under Australian Consumer Law remain unaffected.
4. Pricing and Payments
All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.
Any applicable taxes, delivery fees and additional charges will be disclosed before the customer completes checkout.
We reserve the right to correct genuine pricing or listing errors.
Where an error is identified after an order has been placed, we will contact the customer before proceeding with any proposed changes. We will not impose an increased price without the customer's agreement.
Payments are processed through the payment methods available during checkout.
Orders will generally be processed after successful payment authorisation.
5. Order Acceptance and Confirmation
After placing an order, customers will receive an order confirmation by email.
An order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been accepted for fulfilment.
We may decline or cancel an order where there is a legitimate reason, including:
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Product unavailability
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Incorrect or incomplete customer information
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Suspected fraudulent activity
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Payment authorisation failure
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Genuine pricing or technical errors
If we cancel an order after payment has been collected, we will arrange a refund of the amount paid for the cancelled items.
Any cancellation will be handled in accordance with applicable Australian consumer protection laws.
6. Shipping and Delivery
We provide delivery services to eligible addresses across Australia.
Our standard estimated shipping timeframes are:
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Order Processing: 1–2 business days
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Shipping and Transit: 3–7 business days
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Total Estimated Delivery: 4–9 business days
These estimates exclude weekends and public holidays.
Delivery times may vary due to courier operations, regional locations, product availability or circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information.
For additional details, please refer to our Shipping & Delivery Policy.
Delivery estimates do not limit any rights customers may have under Australian Consumer Law concerning delayed or undelivered goods.
7. Returns and Refunds
We offer a 30-day change-of-mind return policy, subject to the eligibility conditions outlined in our Refund & Return Policy.
Products returned due to a change of mind must generally be unused, undamaged and returned with their original packaging and accessories.
Customers may be responsible for return shipping costs for change-of-mind returns.
For faulty, damaged or incorrectly described products, customers are entitled to the remedies required under Australian Consumer Law.
Please refer to our Refund & Return Policy for information about eligibility, return procedures and refund processing.
8. Order Cancellations
Customers who wish to cancel an order should contact us as soon as possible at support@patiocrest.shop.
We will attempt to accommodate cancellation requests before an order has been dispatched.
Once an order has entered the shipping process, cancellation may no longer be possible.
Customers may still be eligible to request a return following delivery, subject to our Refund & Return Policy and their statutory consumer rights.
9. Australian Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms of Service is intended to limit, exclude or override these statutory rights.
10. Intellectual Property
All original content available on our website, including text, graphics, logos, designs and website layouts owned by Patio Crest, is protected by applicable intellectual property laws.
Third-party trademarks, product images and other materials remain the property of their respective owners.
You may not reproduce, distribute, modify or commercially exploit our protected content without prior written authorisation, except where permitted by law.
11. Customer Accounts and Information
Customers who create an account are responsible for maintaining the confidentiality of their login credentials.
You agree to provide accurate information and promptly update relevant account details when necessary.
Please notify us immediately if you suspect unauthorised access to your account.
We may take reasonable measures to protect customer accounts and prevent fraudulent activity.
12. Prohibited Activities
You must not use our website to:
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Engage in fraudulent or unlawful transactions.
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Submit false or misleading information.
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Upload malicious software or harmful code.
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Attempt to gain unauthorised access to website systems.
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Interfere with the security or operation of our services.
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Infringe the intellectual property rights of others.
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Misuse customer information or website functionality.
We may suspend or restrict access where necessary to address violations of these terms or protect our customers and systems.
13. Third-Party Services and Links
Our website may integrate with third-party providers for payment processing, shipping, analytics or other operational functions.
We may also provide links to external websites for customer convenience.
Third-party services may operate under their own terms and privacy policies.
We are not responsible for the independent content or practices of external websites that we do not control, except to the extent required by applicable law.
14. Limitation of Liability
To the maximum extent permitted by law, Patio Crest is not responsible for losses arising solely from circumstances beyond our reasonable control.
However, nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability arising under applicable consumer guarantees.
Where a product or service fails to meet statutory guarantees, customers retain all remedies available under Australian Consumer Law.
15. Privacy and Personal Information
We respect the privacy of our customers and are committed to handling personal information responsibly.
Information collected through our website may be used to process orders, arrange delivery, provide customer support and maintain website functionality.
For more information about how personal information is collected, used, disclosed and protected, please review our Privacy Policy.
16. Changes to Our Services
We may modify, update or discontinue certain website features, product listings or services as part of normal business operations.
We aim to ensure that such changes do not adversely affect orders already accepted or existing customer rights.
Any changes affecting existing transactions will be handled in accordance with applicable law.
17. Changes to These Terms
Patio Crest may update these Terms of Service periodically to reflect changes in our business operations, website functionality or legal requirements.
The latest version will be published on this page.
Changes will apply prospectively unless otherwise permitted by law and agreed with the customer.
We encourage customers to review these terms periodically.
18. Governing Law
These Terms of Service are governed by the applicable laws of Victoria, Australia, together with relevant Commonwealth legislation.
Any disputes arising from the use of our website or purchases made through Patio Crest will be addressed in accordance with applicable Australian laws.
Nothing in this section limits the rights or protections available to consumers under mandatory consumer protection legislation.
19. Customer Support and Dispute Resolution
If you experience an issue with an order, payment, delivery or product, please contact our customer support team.
We aim to review concerns fairly and work towards an appropriate resolution.
Customers are encouraged to provide their order number and a clear explanation of the issue so that we can investigate efficiently.
If a dispute cannot be resolved directly, customers may seek assistance from relevant consumer protection authorities or exercise their legal rights.
20. Contact Information
For questions about these Terms of Service or assistance with your purchase, please contact:
Patio Crest
Email: support@patiocrest.shop
Phone: +61 480 043 908
Website: https://patiocrest.shop
Business Address:
4 Macclesfield Road
Monbulk, VIC 3793
Australia
We recommend contacting us by email to ensure efficient assistance and maintain a clear written record of your enquiry.