Contact information

At Patio Crest, we’re committed to providing reliable customer service and a smooth shopping experience. Whether you have a question about a product, need assistance with an order, or require support after your purchase, our team is here to help.

1. Customer Support

For all enquiries, please contact our customer support team using the details below.

Email: support@patiocrest.shop
Phone: +61 480 043 908
Website: https://patiocrest.shop

We recommend contacting us by email for faster assistance and to maintain a clear written record of your enquiry.

2. Business Address

Patio Crest
4 Macclesfield Road
Monbulk, VIC 3793
Australia

Please contact our support team before sending any returns to this address. Return instructions and the appropriate return location will be provided when your request is approved.

3. Order & Delivery Enquiries

If you need assistance with an existing order, our team can help with:

  • Order confirmation and status updates

  • Shipping and delivery enquiries

  • Tracking information

  • Order modifications or cancellations

  • Returns, refunds and product-related concerns

When contacting us about an order, please include your order number and the email address used at checkout so we can assist you efficiently.

4. Returns & Refund Assistance

If you experience an issue with your purchase or wish to request a return or refund, please email support@patiocrest.shop with your order details and a description of your concern.

Our team will review your request and provide guidance in accordance with our Refund & Return Policy and applicable Australian Consumer Law.

5. General Enquiries & Feedback

We value customer feedback and welcome questions, suggestions and comments about our products or services.

For general enquiries, please contact support@patiocrest.shop.

We appreciate your trust in Patio Crest and look forward to assisting you.